Escalation contacts
Who to call when a task can’t wait. Start with the trade that owns the problem — when the office is closed, the after-hours line is always staffed.
After-hours emergency
(555) 010-4357Nights, weekends, and holidays — call when an active leak, outage, or lockout can't wait until morning. Give the property, the unit, and what's failing, and the on-call lead dispatches the right trade. If anyone is in danger, call 911 first, then this line.
Plumbing
- (555) 012-8834
Dana Whitfield
TrueFlow Plumbing
First call for burst pipes, water heaters, and no-water units. Dispatches 7am–6pm Mon–Sat; say it's a Keystone priority for a same-day truck.
- (555) 016-2201
Marco Reyes
Reyes & Sons Drain Service
Slow drains and repeat clogs. Books about 48 hours out — give the unit and what drained last so the right rooter head comes on the visit.
Electrical
- (555) 014-5078
Priya Natarajan
Bright Current Electric
Licensed for panels and in-unit circuits. The office answers 8am–5pm weekdays; for a partial outage, text a photo of the breaker panel before the visit.
- (555) 013-6642
Cole Barrett
Barrett Lighting Retrofit
Hallway and common-area fixtures only — the crew that replaced Harborview's floors 2–3 lighting. Works floor by floor so residents aren't disturbed twice.
HVAC
- (555) 018-3390
Sam Okafor
Northline Heating & Air
Holds a 24-hour response window on no-heat and no-cool calls. Text the thermostat model ahead so the tech arrives with the right parts.
Locksmith
- (555) 011-9925
Vera Lindqvist
Cedar Safe & Lock
Lockouts, rekeys, and broken keys. Lockouts after 10pm bill at the emergency rate — get the property manager's OK before dispatching.
General contracting
- (555) 015-7748
Hollis Grant
Grant Building & Repair
Railings, roofing, gutters, and drywall — everything structural. Batches small repairs into weekly site walks, so mark a request urgent only when water is getting in.